HeyLola FAQ
So… what is HeyLola?
HeyLola is a membership for dog parents who plan their life around their dogs. One profile for your pup, a curated map of places that genuinely welcome them, partner perks around the city, and a Foundation that helps rescue dogs find a home. Live in New York & New Jersey.
What is HeyLola?
HeyLola is your dog's lifestyle concierge — a membership for dog parents. You create your dog's profile once, and HeyLola gives you curated access to the city: restaurants, cafés, hotels, parks and services that genuinely welcome dogs, plus member perks from trusted partners. Every membership also supports the HeyLola Foundation, which helps rescue dogs get seen and adopted.
Where is HeyLola available?
We're live in New York and New Jersey, with Miami, Barcelona, Lisboa, Toronto, Dubai and Abu Dhabi on the way. Join the waitlist and we'll tell you the moment your city opens.
What do I get as a member?
Four things: (1) a curated, vetted map of dog-friendly places — no more calling ahead to ask if dogs are allowed; (2) your pup's profile with health records and vaccinations in one place; (3) member-only perks and discounts from partner businesses; (4) the good feeling that part of every membership supports rescue dogs through the HeyLola Foundation.
How does my dog's profile work?
You add your pup once — photo, breed, birthday, health records, vaccinations, vet and emergency contacts. Everything lives in one place and you can share a secure link with a sitter, vet or hotel when needed. You decide what's public: by default only the fun stuff (name, photo, what they love) appears on HeyLola.
What is the HeyLola Foundation?
The rescue side of HeyLola. We partner with verified shelters (like JCNJ in Jersey City and Korean K9 Rescue in NYC) to give their dogs visibility, trustworthy records and sponsors. You can donate, sponsor a dog's care monthly, or adopt — every dog listed comes from a real, vetted rescue organisation.
How much does it cost?
Joining the waitlist and creating your pup's profile is free during the beta. Paid membership tiers with full city access and partner perks are coming as we launch each city — waitlist members get first access and founding-member pricing.
I run a dog-friendly business. How do I join?
Apply at heylola.co/partners/apply — tell us who you are, your city and what you offer dog parents. We review every application to keep the network curated. Approved partners get a profile in the HeyLola guide, a member perk listing and a dashboard to track visits.
I run a rescue shelter. Can HeyLola help?
Yes — that's what the Foundation is for. Register at heylola.co/shelters/signup with your HeyLola account, list your adoptable dogs with verified records, and reach families and sponsors who want to help. It's free for shelters.
Is my data safe?
Yes. Your dog's health records are private by default and only shared through links you create. We never sell personal data, logins are protected (email + Google sign-in), and payments run through trusted providers. You can ask us to delete your data anytime at hey@heylola.co.
How do I get started?
Go to heylola.co, drop your email and city on the waitlist (takes ten seconds), then create your profile and add your pup. You'll be ready the moment we launch in your city — and your pup might even appear on our home page.
Ready to join?
Drop your email on the waitlist — it takes ten seconds and your pup gets first access when we launch in your city.
Join the waitlistQuestions? Write to us at hey@heylola.co